Frequently Asked Questions

General

What is Digital Zone?

Digital Zone is a digital platform for purchasing and redeeming electronic vouchers and digital cards from various local and international brands.

How do I create an account?

You can easily create an account by entering your mobile phone number and verifying it via an OTP code that will be sent to you.

Is the service free?

Yes, registration and using the platform is free. You only pay for the vouchers you purchase.

Orders and Purchases

How do I purchase a voucher?

1. Browse categories or search for your desired brand
2. Select the product and appropriate value
3. Add to cart and complete the payment process
4. Receive your voucher instantly in your account

What payment methods are available?

We accept all major credit and debit cards (Visa, Mastercard, Amex) through secure and certified payment gateways.

When will I receive my voucher?

In most cases, digital vouchers are delivered instantly after successful payment completion. You can find them in the "My Orders" section.

Can I cancel my order?

Due to the nature of digital products, orders cannot be cancelled after code delivery. Please review the refund policy for exceptional cases.

Using Vouchers

How do I use the voucher I purchased?

Each voucher comes with clear usage instructions. Generally, you can copy the code and use it on the brand's website or application.

Do vouchers have an expiration date?

Yes, most vouchers have an expiration date. The date is clearly displayed before purchase and in the order details.

What if the code doesn't work?

If you encounter a problem using the code:

1. Verify you're using it in the correct place
2. Ensure it hasn't expired
3. Contact customer support with problem details

Can I reuse the voucher?

No, most vouchers are for one-time use only. Once used, they cannot be used again.

Account and Security

How do I update my account information?

You can update your information through the "Settings" section in your account.

Is my information secure?

Yes, we use the latest encryption and security technologies to protect your data. All payment information is protected according to international PCI-DSS standards.

I forgot my password, what do I do?

Digital Zone uses a passwordless authentication system. Simply enter your phone number and we'll send you an OTP code to log in.

Can I delete my account?

Yes, you can request account deletion by contacting customer support. All your data will be deleted according to our privacy policy.

Support and Assistance

How do I contact customer support?

You can reach us via:

• Email: info@digitalzone.app
• In-app support form

What are support hours?

Our support team is available 7 days a week to answer your inquiries.

I didn't find an answer to my question, what should I do?

If you didn't find an answer to your question here, don't hesitate to contact our customer support team. We'll be happy to help you!

Geographic Regions

In which countries does the service operate?

We currently operate in Iraq, United Arab Emirates, and Saudi Arabia, and plan to expand to more countries soon.

Can I use vouchers in another country?

It depends on each voucher's terms. Some vouchers are global while others are region-specific. Check the product details before purchasing.